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Volorus.com Discount Travel Agency

Volorus.com Terms and Conditions

ALL TICKETS ARE: NON-REFUNDABLE, NON-CHANGEABLE, NON-CANCELLABLE
  • Fares are not guaranteed until tickets are issued, credit card successfully charged, and route validity double-checked.
  • Unless stated otherwise, tickets cannot be changed and are Non-Refundable.
  • Name changes are not permitted once a reservation has been confirmed.
  • The customer agrees he or she has reviewed the itinerary displayed for accuracy of dates, times, and correct airports, while noting any airport transfers, long layovers, or stops.
  • If the site fails to show a confirmation screen when you attempt a travel booking, it will be unknown if the error occurred on the user's own computer or server. Therefore, it is the customer's responsibility to contact our agency to ascertain whether the booking is confirmed.
  • If you make a mistake in a travel booking, do not make a second booking before you inquire with our help department about the status of the first booking.
  • For flights to Africa, we likely will contact you to request a fax authorization form and photocopy of a government-issued ID before ticketing. If you do not wish to fax a photo ID, we can suggest an alternative item to fax. This is for protection against identity theft for the credit card holder.

    PROCESSING
  • We require up to 72 hours to process all tickets.
  • Electronic Tickets will be issued whenever possible. If Electronic ticketing is not available, paper tickets will be sent to credit cardholder's billing address only.
  • Meal and seat preferences will be sent to the airline, but cannot be guaranteed. Seats for all passengers will be selected automatically based on the best seats available and adjacent to the primary passenger, if possible.
  • Separate purchases: Any purchase of airfare is considered entirely separate from other purchases of airfare, hotels, car rentals, etc., made on this site or elsewhere.

    TAXES, CHARGES AND FEES
  • The credit card bill often will be split into multiple charges, some of them in the name of an airline and others in the name of Travel Support Center or a ticket processing partner. A portion of the charges, usually labeled "airfare balance," may contain portions of the base fare as well as any processing, automation, or paper ticket shipping fees. ALL charges are nonrefundable.
  • If paper tickets must be issued, additional shipping fees will be applied.

    BOOKING REQUIREMENTS
  • A valid phone number and email address are required to secure your booking. This agency is not responsible for any delays or inconveniences precipitated in part by the customer's failure to provide accurate contact information.
  • The name on each ticket must match a valid photo ID shown at the airport.
  • For passengers beginning travel outside the USA/Canada, there are special rules concerning the possibility of paper tickets being issued. Also, extra checks are made to ensure no one is using a stolen credit card.

    DEPARTURE INFORMATION
  • All passengers are strongly advised to reconfirm their flights directly with the departing airline 24-48 hours prior to departure due to possible airline schedule changes.
  • Contracts of Carriage: Making a purchase of any airline's fare through any web site constitutes acceptance of the airline's Contract of Carriage. Each airline's rules for boarding and carriage of passengers are available via phone to the airline.
  • Do not book a minor traveling alone, age 16 or less, unless you are willing to pay additional airline fees at the airport and you are fully aware of what the particular airline's rules are for a minor traveling alone. Some airlines disallow solitary minors on particular flight connections.
  • For electronic ticketing, please present credit card information that was used to purchase ticket, along with a picture ID.
  • Passengers are advised to be fully checked in at airports a minimum of one hour before departure on all domestic flights and two hours for international flights. It is advised to double-check these constraints with airport or airline personnel with regard to your local airport.
  • Our agency is not liable for "acts of God," e.g. natural disasters, poor weather, aircraft equipment failures, and world health or war/political problems, and will not be liable for flight delays, forced cancelations or overbooking done by the airline, airline schedule changes, lost or damaged luggage, or fall-out from the bankruptcy status or liquidation of an airline. If flights are canceled by the airline for one of the above reasons, service-related fees will remain nonrefundable but the airline may allow refund of part or all of the base fare.
  • All passengers traveling outside of the US are required to have certain travel documents: a valid passport in the same name as the airline ticket, and either a round-trip airline ticket or proof of onward travel. Additionally, many nations require a visa issued by the destination country, medical inoculations for infected areas/countries, and/or proof of sufficient funds when entering the destination country. Some countries have a departure tax payable at the airport before departing the country. Contact the destination country's consulate or equivalent sources for these rules prior to buying airline tickets.

    PAPER TICKETS & SHIPPING
  • Most air transactions can be fulfilled using e-tickets. However, if an airline does not offer e-ticketing, there will be a shipping fee assessed of US $17.00 per transaction for second business day delivery within the US.
  • Additional shipping fees will be applied for shipping to Canada, Alaska, Hawaii or Puerto Rico. A minimum of US$45.00 per transaction will be charged for international deliveries.
  • Incorrect address information may result in additional charges and delays by the mail service.
  • We use FedEx, UPS, and DHL for shipping. These mail services cannot ship paper tickets to a PO Box or an APO Box. If your billing address is either a PO Box or APO Box, you will need to provide us with your shipping address (see our FAQ help page). Our agency is not responsible for delays or inconvenience caused by your providing a box address instead of the required physical mailing address.
  • Signing for tickets: We use Federal Express, UPS, and DHL for shipping and require a signature for delivery by someone at your residence. If Federal Express currently has a "signature on file," which is permission from occupants of your residence to leave packages without a signature, then this constitutes your signing for the package and FedEx will leave the package at the entryway of your residence. Packages of airline tickets are not insured for the value of the ticket, and this is the industry standard.
  • If a loss of tickets is the fault of Federal Express or UPS or DHL, not the fault of the recipient, then the recipient may file a claim with the mail service only. The customer hereby consents that the fault of these cases will be considered wholely to that of the mail service (arguably there are no mail services more reliable than FedEx and UPS and DHL so our agency is hereby absolved of that fault). The customer should be aware that the airline may require passengers to pay lost ticket fees or to purchase a new set of tickets in order to board flights (with a refund of old tickets typically requiring several months for airline processing).

    CREDIT CARD ISSUES AND DISPUTES
  • Our agency will not be held liable for delays caused by credit or debit cards failing to go through or billing addresses failing to verify electronically.
  • The customer agrees not to dispute the processing fee, airline ticket charge or airfare balances if our company and the Travel Support Center have abided by the terms and conditions of the airlines and this agreement.
  • If the customer is questioning any charge on their credit card, please call or send an email to our agency before disputing the charge with the credit card company.
  • If the customer attempts a chargeback on a non-refundable airline ticket, service fee, or an airfare balance that meets the terms and conditions of this agreement; the customer agrees to refund the full amount of the chargeback plus a 50% penalty for the inconvenience and accounting costs.
  • If a charge is in the airline's name and is disputed by the customer, it is standard that the agency that booked the ticket assumes full responsibility to reimburse the airline if the airline does not accept the customer's reason for initiating a chargeback (else the agency would no longer be allowed to sell that airline's tickets). Therefore, the customer hereby recognizes our agency to have authority fully equal to that of the airline in re-collecting the disputed funds through the customer's bank, credit card company, courts, and collection agencies as if the agency were the airline itself.
  • In cases where the customer attempts a fraudulent chargeback, the customer will be responsible for the cost required to initiate legal proceedings in order to recoup the potential loss imposed by the customer. In the event of a court finding in favor of our agency, the customer shall not resist or unnecessarily delay payment of any judgment produced. If payment is nonetheless failed as prescribed by the Court, the customer shall not resist garnishing of his/her wages.

    ADDITIONAL INFORMATION
  • If purchasing travel insurance at the same time as airfare or hotel, you agree that you have read and understand the insurance terms that are attached to the link, which is next to the insurance check-box.
  • Governing Law. This agreement is governed by and constructed in accordance with the laws of the State of California. In case of dispute over this invoice resulting in a lawsuit, the venue shall be in the city of Coronado, San Diego County, California.
  • Fraud: A customer using the credit card of another person, even that of another family member or significant other, without the card holder's permission is committing a crime of credit card fraud, theft, or even grand theft and may be prosecuted for such. If said customer is not a US citizen, he or she hereby consents to be tried under US laws for any such crime.